Get In Touch
Contact Us
Questions, returns, or just want to say hello? We're here to help.
Reach Us Directly
info@collectionsbybrandy.com
New Braunfels, Texas
Reach Us Directly
Phone number: (830) 360-2101
We typically respond within 1-2 business days.
Hassle-Free
Return Policy
30-Day Return Window
We accept returns within 30 days of delivery for unused, unopened candles in their original packaging.
Damaged Products
If your candle arrives damaged, please contact us within 7 days with photos of the damage. We'll send a replacement at no extra cost.
Return Process
Email us with your order number and reason for return. We'll provide a return shipping label and instructions within 1-2 business days.
Refund Policy
Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable.
Common Questions
Can I return a candle that has been lit?
Unfortunately, we cannot accept returns on candles that have been used or lit. Returns are only accepted for unused, unopened items in their original packaging.
What if my candle arrived damaged?
Please contact us within 7 days of delivery with photos of the damage and your order number. We'll ship a replacement at no additional cost.
How long does it take to receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be applied to your original payment method.
Delivery
Shipping & Handling
Standard Shipping
5–7 Business Days
Free on orders over $50. Flat rate $5.99 for orders under $50.
Expedited Shipping
2–3 Business Days
$12.99 flat rate. Available for all domestic orders.
Processing Time
1–2 Business Days
All candles are hand-poured to order. Please allow 1-2 business days for processing before shipment.
Standard Shipping
- We currently ship within the United States only.
- During peak seasons (holidays), processing times may be extended by 1-2 additional business days.
- Tracking information will be emailed once your order ships.
- For candle safety, orders may ship separately during extreme heat conditions.